This Privacy Policy describes how Chavar Services Private Limited ("we", "our", or "us") collects, uses, shares, and protects information about you when you use our website at chavarai.shop and our services, including WhatsApp Business API integrations.
Table of Contents
1. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Name, email address, and phone number when you fill out contact forms
- Business name and requirements when inquiring about our services
- Messages and communications when you interact with our services or support team
Information collected automatically:
- IP address and browser type when you visit our website
- Pages visited, time spent, and referral URLs (via analytics tools)
- Device information including operating system and screen resolution
Information from third-party platforms:
- When you interact with our WhatsApp Business services, Meta may share certain information with us as permitted by Meta's platform policies
- Business verification data submitted through Meta's platforms
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our services
- Respond to your inquiries and provide customer support
- Send service-related communications (confirmations, updates, invoices)
- Comply with legal and regulatory obligations
- Detect and prevent fraud or misuse of our services
- Analyze usage trends to improve our website and offerings
- Send marketing communications where you have given consent
We do not sell your personal data to third parties.
3. WhatsApp & Messaging Data
Chavar Services Private Limited provides services built on the WhatsApp Business Platform (operated by Meta Platforms, Inc.). When our clients use our WhatsApp automation solutions:
- Messages exchanged through WhatsApp are subject to WhatsApp's Privacy Policy
- We process message content only as necessary to deliver the automation service contracted by our business clients
- End-user data received via WhatsApp is processed on behalf of our clients and is not used for our own marketing
- We comply with Meta's Platform Policies and WhatsApp Business Solution Provider requirements
We are committed to handling WhatsApp user data responsibly and in accordance with applicable data protection laws.
4. Data Sharing & Third Parties
We may share your information with:
- Service providers: Hosting, analytics, email, and payment processors who assist us in operating our business and are bound by confidentiality obligations
- Meta Platforms, Inc.: For the purpose of providing WhatsApp Business API services and complying with Meta's platform requirements
- Legal authorities: When required by law, court order, or to protect the rights and safety of our users or the public
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction
We require all third parties to implement appropriate technical and organizational security measures to protect your personal data.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, including for legal, accounting, or reporting requirements. Typically:
- Contact form submissions: up to 2 years
- Business correspondence and contracts: up to 7 years (as required by Indian law)
- Analytics data: up to 26 months (anonymized after 14 months)
You may request deletion of your data at any time (see Your Rights below).
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data ("right to be forgotten")
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your data for direct marketing purposes
- Withdrawal of consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at hello@chavarai.shop. We will respond within 30 days.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted to and from our website
- Access controls limiting who can access personal data
- Regular security reviews and vulnerability assessments
- Secure data storage with reputable cloud infrastructure providers
While we take reasonable steps to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and to be careful about what information you share online.
8. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies we use include:
- Essential cookies: Required for basic website functionality
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Preference cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Company: Chavar Services Private Limited
- Email: pranav.venkitesan@chavarai.shop
- Website: https://chavarai.shop
- Country: India
We are committed to resolving any complaints about our collection or use of your personal data. Indian residents may also contact the relevant data protection authority if they believe their rights have been violated.